FAQs
Q. Where do you ship?
A. We ship to addresses in the United States only.
Q. How long does shipping take? When will I receive my order?
A. It depends on where the item ships from. Each product page says which type it is.
- Items from our overseas supplier partners (most of our gear): about 1–5 business days of processing plus 10–15 business days in transit. Allow roughly 11–20 business days in total.
- Items printed to order in the USA: about 2–7 business days of printing plus 2–5 business days in transit. Allow roughly 4–12 business days in total.
These are estimates from our suppliers, not guaranteed delivery dates. Busy seasons and carrier delays can add time. See our Shipping Policy.
Q. When will my order be shipped?
A. Overseas items usually leave the supplier within 1–5 business days of your order. Items printed in the USA usually ship within 2–7 business days.
Q. Can I track my order after it has been dispatched?
A. Yes. Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking to update.
Q. Can I request a return for my items?
A. Yes. You can request a return within 30 days of delivery. See our Returns & Refunds page for what can be returned and how refunds work.
Q. Which payment methods do you accept?
A. We accept all major credit cards, including VISA, Mastercard, Discover and AMEX. You may also pay securely through PayPal.
Q. Can I make changes to my order?
A. If you need to modify or cancel your order, contact us as soon as possible. Once the supplier has started processing it, changes may no longer be possible.
Q. Is my personal information kept confidential?
A. Yes. We protect your data as described in our Privacy Policy.
Q. What should I do if I forget my password?
A. Visit the login page and click "Forgot password". We'll email you instructions to reset it.