Returns & Refunds

We want you and your pet to love what you ordered. If something isn't right, here's exactly how we handle it — no fine print surprises.

30-day return window

You can request a return or refund within 30 days of the delivery date shown on your tracking. Requests made after 30 days can't be accepted, so please check your order as soon as it arrives.

What can be returned

  • Items that are unused, in original condition and packaging, with all parts and accessories.
  • Items that arrived damaged, defective, or different from what you ordered (see below — these are handled at no cost to you).

Not returnable: opened grooming wipes, gloves, ear/eye care liquids and other hygiene items; opened supplements, food or treats; personalized or print-on-demand items (custom tees); gift cards; and anything marked Final Sale or Clearance.

Damaged, defective or wrong item?

Email us at info@hunteddeals.com within 7 days of delivery with your order number and clear photos or a short video of the item and the packaging. That's all we need — we'll send a replacement or a full refund, and you won't pay return shipping. We're not able to process damage claims without photos, so please snap them before you throw the box away.

Changed your mind?

No problem. Email us within 30 days of delivery with your order number and the reason. We'll approve the return and send you the return address and instructions. Please don't ship anything back before you hear from us — unapproved returns can't be refunded.

  • You cover the cost of return shipping; we recommend a tracked service.
  • Original shipping charges are non-refundable.
  • For some low-cost items we may simply refund you and let you keep the product — we'll tell you if that applies.

Refund timing

Once your return is delivered and inspected (or your damage photos are approved), we issue the refund to your original payment method within 7–14 business days. Your bank or card issuer may take a few extra days to post it.

Exchanges

The fastest way to get a different size or color is to return the original item for a refund and place a new order.

Cancellations

Orders go to our fulfillment partners quickly. You can cancel for a full refund within 12 hours of placing the order by emailing us. After that the order is already in processing and can't be cancelled — but you're still covered by the 30-day return window once it arrives.

Lost or undelivered packages

If tracking shows no movement for 10+ days or a package is marked delivered but you didn't receive it, contact us and we'll open a carrier investigation and arrange a replacement or refund.

Questions? Email info@hunteddeals.com — we answer within one business day.